Refund policy

RETURNS

Returns are accepted within 14 days of receiving your order. Items must be returned unworn and in their original condition.

Customers are responsible for return postage. To request a return, please contact us for return instructions.

You have 14 days from receiving your order to notify us that you wish to return an item.

To be eligible for a return, items must be returned in their original condition, unworn, unused and with all original tags and packaging. Trying an item on to check the fit does not prevent you from returning it.

To request a return, contact creamfashionuk@gmail.com with your order number. If your return is accepted, we will provide instructions on where and how to return your order. Please do not send items back without contacting us first.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as CREAM cannot be responsible for returns lost in transit.

DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if your item arrives damaged, defective or incorrect. We will assess the issue and arrange an appropriate resolution. This does not affect your statutory rights.

EXCHANGES

We do not currently offer direct exchanges. If you would like another size, return your original item and place a new order for the required size.

REFUNDS

Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method.

Where you exercise your statutory cancellation right, your refund will include the standard outbound delivery charge where applicable. Additional costs for premium or express delivery are not refundable beyond the cost of our standard delivery option.